IMPORTANT INFORMATION

Total Change provides coaching, personal-development support and educational resources. This page explains important limits on what those services are designed to provide.

Last updated: 27 September 2026

1. Coaching, not regulated professional advice

Total Change provides human coaching, AI coaching, educational information and self-work resources intended to support reflection, clarity, goal setting, planning, accountability and personal or professional development.

Total Change does not provide medical, psychological, psychiatric, psychotherapeutic, diagnostic, legal, tax, investment, regulated financial or other regulated professional advice or treatment.

If you need advice or treatment in one of those areas, consult an appropriately qualified professional who can assess your individual circumstances.

2. AI-generated content

AI-generated responses are produced automatically from the information and context available to the system. They may be incomplete, inaccurate, inconsistent, unsuitable for your circumstances or out of date.

You should use your own judgement and independently verify important factual information before acting on it, particularly where health, safety, legal, financial, employment or other significant consequences could arise.

AI Coaching is not a substitute for a suitably qualified human professional where one is needed.

3. Human coaching

Private coaching supports your thinking and action but does not transfer responsibility for your decisions to the coach. You remain responsible for the choices you make, the actions you take and the outcomes that follow.

A coach may challenge assumptions, ask questions, provide frameworks and help you explore options. This should not be interpreted as a guarantee that a particular choice is correct or that a particular outcome will occur.

4. Mental health, crisis and emergencies

Total Change is not an emergency, crisis or suicide-prevention service and is not designed to provide emergency medical or mental-health intervention.

If you believe you or another person is in immediate danger, contact the emergency services for your location. In the United Kingdom, call 999 or 112 for an emergency. If you need urgent medical advice in the UK but it is not an emergency, appropriate NHS services may be able to help.

If you are experiencing significant mental-health distress, seek support from a qualified healthcare or mental-health professional or an appropriate crisis service.

5. No guaranteed outcomes

Personal development, coaching, leadership, career and business outcomes depend on many factors outside our control. These include your circumstances, choices, effort, market conditions and the actions of other people.

Examples, illustrations, testimonials and case studies are not promises that you will achieve the same or any particular result.

6. Business, career and financial information

Total Change may help you think through business, career, work or financial goals as part of coaching. Any such discussion is for coaching and educational purposes and is not regulated financial, investment, legal, accounting or tax advice.

Before making a material financial, investment, tax, legal or business commitment, obtain appropriate specialist advice where needed.

7. Information and external sources

We aim to provide useful and considered material, but information can become outdated and errors can occur. External links and references are provided for convenience and do not mean that we control the external service or guarantee its content.

8. Use of resources

Workbooks, planners and other resources are designed as self-development tools. They are not diagnostic instruments and should not be used to diagnose a health or mental-health condition or determine whether professional treatment is required.

9. Safety and appropriate use

If a coaching topic is beyond the appropriate scope of Total Change, we may recommend that you seek support from another suitably qualified professional. A human coach may also decline to work on a matter that falls outside their competence or professional boundaries.

10. Your statutory rights

Nothing in this Disclaimer is intended to exclude or limit liability or consumer rights that cannot lawfully be excluded or limited.

11. Related policies

Please also read our Terms & Conditions, Privacy Notice, Cookie Policy and Refund & Cancellation Policy.

12. Contact

If you have a question about the scope of Total Change services, contact hello@total-change.com.